At Casalana Creations, we strive to provide the best possible service to our customers. Here are some answers to commonly asked questions: Shipping & Delivery: We offer free shipping on all orders above $50. Orders below $50 will have a flat shipping rate of $5. We aim to deliver your order within 5-7 business days. In case of any delays, we will notify you via email or phone. Returns: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your item within 30 days of purchase for a refund or exchange. Please note that we cannot accept returns on customized or personalized items. Order Tracking: You will receive a tracking number via email once your order has been shipped. You can use this tracking number to check the status of your order on our website. Money-Back Guarantee: We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a 100% money-back guarantee. Secure Ordering: We use industry-standard encryption to protect your personal and financial information. Your privacy is important to us, and we will never share your information with third parties. Privacy Policy: We are committed to protecting your privacy. We collect only the information necessary to process your order and provide you with the best possible service. We do not share your information with third parties unless required by law.